Bhalobet Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Bhalobet (https://bhalobet.vu) is an online gaming and entertainment platform serving users in Bangladesh and other countries. Our Privacy Policy explains how we handle your personal information when you use our website, app, or related services.

By creating an account or using our services on Bhalobet, you are agreeing to this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact us.

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through a notice on the site. We recommend checking this page regularly.

2 What information we collect

Bhalobet only collects information that is necessary to operate our services. We collect three types of data:

In addition to the information you provide directly at registration, we also collect certain technical data automatically. This data is used to maintain the security and quality of the platform.

We may also receive certain information from third-party services (such as payment processors), but only for the purpose of verifying transactions.

3 How Your Information Is Used

Bhalobet uses your information for specific, transparent purposes. The details are outlined below:

• Account management: For registration, login, password reset, and account verification.
• Payment Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To address your complaints, questions, and issues.
• Security Verification: To prevent fraud, manipulation, and money laundering.
• Responsible Gaming: To identify unusual gaming patterns and provide the necessary support.
• Legal obligations: To meet regulatory authority requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: To inform you of relevant offers and promotions, subject to your consent.

4 Who We Share Your Information With

Bhalobet does not sell your information. However, it may be shared in certain limited circumstances necessary for operating our services:

• Payment Processors: Shared with mobile banking and e-wallet providers solely to process transactions.
• Law enforcement agencies: With the relevant authorities when required by court order or legal obligation.
• Regulatory Authority: To fulfil licensing and regulatory authority requirements.
• Technology Partners: Cloud hosting and security service providers — all operating under strict confidentiality agreements.
• Corporate transactions: With the new managing entity in the event of a company merger or acquisition.

Outside of the cases listed above, none of your information is shared with any third party. Data protection agreements are in place with every third party we work with.

5 Cookie Policy

Bhalobet uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential cookies: These are essential for maintaining login sessions and ensuring security. Without them, the site will not function properly.
• Performance Cookies: To analyze page load times and user behavior in order to improve the site.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand overall traffic and usage patterns — fully anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.

6 Data Security Measures

Bhalobet follows industry-leading standards to protect your information. Our security framework is as follows:

• 256-bit TLS/SSL encryption is applied to all data transfers.
• Sensitive data (such as passwords) is always stored in hashed form and never in plain readable text.
• Two-Factor Authentication adds an extra layer of security to your account.
• Regular security audits and penetration testing are conducted.
• Server access is restricted to authorized personnel only, and all access is logged.
• Data backups are performed regularly, and a disaster recovery plan is in place.

7 Your privacy rights

As a Bhalobet user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: You may restrict how much of your information is used.
• Right to Data Portability: You may request an export of your information in a readable format.
• Right to object: You may object to the use of your data for specific purposes.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. Please note that certain data may need to be retained due to legal obligations or core service requirements.

8 Data Retention Period

We do not retain your information longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction details: Up to 7 years, as required by legal obligations.
• Customer Support Contact: 2 years from the date of last contact.
• Technical Logs: Typically 90 days to 1 year.
• Marketing Information: Until you withdraw your consent.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

9 Protection of minors' data

Bhalobet strictly refrains from serving users under the age of 18. We do not knowingly collect any information from minors.

• An age verification process is carried out at the time of registration.
• If any user is found to be under the age of 18, their account and all associated data will be deleted immediately.
• If a parent or guardian discovers that their child has registered, please contact us immediately.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our Data Protection Team:

• Email: [email protected]
• Response Time: Within 24-48 business hours
• Data Request Process: Completed within a maximum of 30 days

Once your identity is verified, we will process your request as quickly as possible. More complex matters may take a little longer, but we will keep you updated every step of the way.